Shipping policy

Shipping Policy

Thank you for visiting and shopping at JNELUSA.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy:

Shipment processing time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping speed Shipping Delivery
Priority 1 business day 1 business day
Expedited 1 business day 2 business days
Standard 2 business days 3–5 business days
Free Shipping 1-2 business days 3-5 business days

 **EXCLUSION:  Purchases from the "Partner Brands" Catalog are subject to a different shipping timeframe:  Please be advised that delivery of orders from our 'partner/ affiliated brands' catalog may take up to 3-5 weeks after order processing. You acknowledge and accept this condition upon decision to purchase from this catalog. 

Delivery delays can occasionally occur. 

We do not ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages: JNEL is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy: JNEL branded product on this website do not currently ship outside the U.S. However, products purchased from our store directly on amazon.com can be shipped to Mexico and Canada.

 Returns Policy Our Return & Refund Policy provides detailed information about options and procedures for returning your order.